Common problems / Troubleshooting
MERCHANT ID OR PASSWORD
Check and insure your online password is in UPPERCASE. A MiXeD cAsE password WILL NOT WORK, even if you can log in over the Internet on a PC. Mobile passwords must be UPPERCASE. You can change or view your password settings at: https://www.oc2net.net/billing/Getpassword.asp
FIRST TIME USERS: You must inform us that you are using the iPhone by contacting us with your 5-digit Login ID and DBA name so we can register you in the system. This needs to be done only once. This service is FREE to MerchantAnywhere Merchants, but there is a nominal fee for other TransFirst Merchants (WaMu, Government, etc.) This system works EXCLUSIVELY with MerchantAnywhere.com and TransFirst Merchants ONLY.
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Merchant Accounts offered with our software products are provided by TransFirst,.
a registered Independent Sales Organization.
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